Privacy policy

We collect information in three categories:

• Account info you give us: name, email, password (hashed), phone if you provide it, company name, role, and basic business profile answers (industry, team size, goals).
• Business data you put into the product: financial figures you enter, QuickBooks data if you connect it, hiring notes, check-in entries, roadmap milestones, documents you upload, conversations with Solomon.
• Technical info we collect automatically: IP address, browser type, pages visited, error logs. Used to keep the product running and debug problems — never sold.

To run the product:

• Provide your subscription, sync data, generate AI outputs.
• Send service emails (password resets, billing, security alerts).
• Improve the product (aggregate, anonymized usage patterns — never your specific data).
• Comply with legal obligations.

We may send occasional product update emails. Every one has an unsubscribe link, and unsubscribing doesn't affect your service emails.

To run Eliv8 OS, we share minimum-necessary data with:

• Supabase — database, auth, storage
• Anthropic — AI processing (Claude)
• Stripe — billing
• QuickBooks (optional) — financial sync, only if you connect it
• Email providers — to deliver transactional email
• ElevenLabs (optional) — text-to-speech, only when you press Listen on a reply
• Google or Apple (optional) — speech-to-text, only while you are dictating, via your browser’s built-in microphone feature

We do not: sell your data, share it with advertisers, use it to train AI models, or share it with anyone not on this list without your explicit consent. If we ever add a vendor that processes your data, we'll update this list and notify existing customers by email if the change is material.

When you use Solomon or any AI tool, we send the prompt and the context needed to answer (your relevant business data) to Anthropic's API. Anthropic processes the request and returns the answer. Per Anthropic's API terms, this data is not used to train models and is not retained beyond what's needed to deliver the response.

We use minimal cookies — authentication (so you stay logged in) and basic preferences. We do not use third-party advertising cookies, tracking pixels, or sell data to data brokers.

Your data is stored in Supabase data centres in North America. QuickBooks data is processed via Intuit's regional infrastructure. Anthropic processes AI requests in the United States. By using Eliv8 OS you consent to this cross-border processing.

We keep your account data as long as your account is active. If you delete your account, your workspace and data are deleted within 30 days (the window allows for backup rotation). Some legal records (billing receipts, audit logs) may be kept longer where required by tax or other law.

You have the right to:

• Access the personal information we hold about you.
• Correct it if it's wrong.
• Delete it (we comply unless legally required to keep it).
• Export it in a machine-readable format.
• Withdraw consent for non-essential processing.

Deleting your workspace is self-serve, in Settings → Danger zone. Export isn't built yet, so for that — or anything else here — email support@eliv8os.com and we'll handle it within 30 days.

Eliv8 OS is for businesses. We do not knowingly collect data from anyone under 18. If you believe a minor has used the product, email us and we will delete the account.

If we change this policy materially, we'll notify customers by email and post the change here at least 14 days before it takes effect. Minor wording fixes don't trigger a notification.

Privacy questions, requests, or complaints: support@eliv8os.com. Canadian customers may also contact the Office of the Privacy Commissioner of Canada (OPC) if you believe we have not handled your data properly.